Checkin and Checkout:

Checkin is after 3:00 p.m and checkout is before 11:00 a.m.

House Rules:

You are responsible for the property at all times during your visit. It is your responsibility to make sure all doors and windows are secure and locked before leaving the unit, even if it is for just a quick stroll down the street. These few extra steps will ensure the security of your belongings.

Exceeding the maximum amount of people allowed by the agreement may result in an eviction at the property managers own discretion.

Maintenance Requests:

It is the responsibility of Playa Rental Properties (PRP) to make sure all appliances and utilities are in good operable condition. However, sometimes mistakes do happen and the need for maintenance is necessary. The property manager is available 24 hours a day and will try his/her best to correct the problem as soon as possible.

Lock Box, Safes and Keys:

Some of our units are equipped with a lock box installed next to the front door. Please do not remove the key from it's chain and put the top part back on after you use it.

Changing the lock on the front door or a safe if so equipped costs money. The loss of either the key or the top part of the lock box will result in a $75.00 charge.

Maid Service:

Maid Service is available during your stay for an additional charge. Contact us for scheduling and pricing.

Reservations and Payments:

A 5% service charge will be added to the rental rates.

A 50% payment of the total rental amount is required within 7 days after reserving your unit for confirmation. Failure to do so will result in the cancellation of your reservation. The balance must be paid 30 days prior to the arrival date.

The total rental amount is due for reservations made within 30 days of the arrival date.

If cancellation of the reservation becomes necessary then a refund is issued according to the guidelines and limitations outlined below:-

75% of the amount will be refunded if cancellation occurs 90 days prior to the arrival date.

50% of the amount will be refunded if cancellation occurs 61 - 90 days prior to the arrival date.

25% of the amount will be refunded if cancellation occurs 31-60 days prior to the arrival date.

No Refunds if cancellation occurs less than 30 days prior to the arrival date.